Eonkick Privacy Policy —
Your Data, Our Responsibility

Welcome to Eonkick. We believe the foundation of a trustworthy gaming platform is complete transparency and honesty with its users. In this Privacy Policy, we clearly explain how Eonkick collects your personal data, where and for what purpose it is used, and how we keep it secure.

By using the Eonkick platform — whether on the website or the mobile app — you automatically agree to this Privacy Policy. We encourage you to read it carefully before or after registering. There are no hidden terms — everything is written in plain, straightforward English.

Our Privacy Policy is built in accordance with international data protection standards. Your personal data is never sold or shared unnecessarily at Eonkick. Protecting your privacy is our top priority.

Eonkick only collects the data needed to deliver platform services smoothly and keep your account secure. We do not collect unnecessary or excessive information.

Beyond the above, Eonkick does not collect any additional personal data. We never request sensitive information relating to your health, political views, or religious beliefs.

Eonkick collects data through several methods. You are informed about each one in advance, and explicit consent is obtained wherever required.

• Provided directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically collected: Information collected automatically while using the platform through cookies, log files, and analytics tools.
• Third-Party Verification: Information received through identity verification agencies approved under the KYC process.
• Payment Processors: Transaction confirmation details from payment gateways such as bKash, Nagad, or your bank.

Eonkick uses the data it collects solely for specific, legitimate purposes. Your information is never used for unrelated activities. We explain in detail below which data serves which purpose.

• To create, manage, and complete the verification process for your account.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and unauthorized access.
• To personalize your gaming experience and show you relevant promotions.
• To promote responsible gaming and identify problematic gambling behaviour.
• To provide customer support and resolve complaints.
• To fulfill legal and regulatory obligations.
• To improve platform performance and security.

Eonkick never shares your data with third parties for marketing or advertising purposes. You can opt out of our own promotional communications at any time.

Eonkick never sells your personal information to third parties. In certain limited circumstances, some data may need to be shared on a restricted basis. Those situations are clearly outlined below.

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• KYC verifier: Relevant documents are shared with authorised verification agencies to confirm your identity.
• Legal obligations: Data may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency.
• Game provider: Limited data is shared with licensed game studios solely to deliver specific game services.

Eonkick uses cookies and similar tracking technologies to enhance your browsing experience and keep the platform functioning properly.

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Performance Cookies: Used to analyze site performance and user behavior.
• Functionality Cookies: Helps remember your language preferences and other settings.
• Marketing Cookies: Used to show you relevant promotions — you can turn this off at any time.

You can manage or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect certain platform features.

Eonkick applies industry-standard security measures to protect your data. Our security team monitors the platform around the clock to prevent unauthorized access and data breaches.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Stored data is protected with AES-256 encryption.
• Regular security audits and penetration tests are conducted.
• Two-factor authentication (2FA) is strongly encouraged to keep your account secure.
• Automatic alerts are triggered for suspicious logins or unusual account activity.
• Database access is strictly controlled and fully logged.

Eonkick believes you should have full control over your own data. To that end, we uphold the following rights.

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 business days.

Eonkick only retains your data for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.

• Account information: For the duration the account is active and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming logs: Up to 2 years for fraud prevention purposes.
• Cookie and session data: Upon session end or up to a maximum of 1 year.

Eonkick may update this Privacy Policy from time to time. Changes may be made to reflect service improvements, legal updates, or the adoption of new technologies.

• You will be notified via email or platform notification before any significant changes are made.
• The date of any changes will appear at the top of this page under "Last Updated".
• If you do not agree to the updated policy, you may request to close your account.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our dedicated privacy team is ready to help with any queries you may have.

We take your complaints seriously and aim to provide a written response within 30 business days. For urgent matters, use live chat for a faster resolution.